Frequently Asked Questions
We understand the online shopping experience, though exciting, may leave you with some questions. We have tried to answer the most popular questions below, but, should you have any queries whatsoever, you can -
· email us at helpdesk.kanjivarams@gmail.com
· call / text message or whatsapp us on +91 98423 22992
Where can I able to see my order details?
Please check your inbox after completion of your order, If you face any discrepancies... Don’t worry, we are always here to assist you, contact us on +91 98423 22992 or drop us a line!
How do I opt out of the newsletters & promotional mails?
Please get in touch with helpdesk.kanjivarams@gmail.com or use the "update your preferences" option found at the bottom right of every mailer you get from us.
I would like to get news about Kanjivarams Dot Com. How can I do that?
Please subscribe to all our news by signing up on our website.
Are there physical stores for Kanjivarams Dot Com, if yes where are they located?
Yes! We have beautiful store located at New No-117, Old No-34, Sheikpet Salior Street, Kanchipuram-631501.
How do I reach the customer care?
Email us at helpdesk.kanjivarams@gmail.com, call us on +91 98423 22992, or drop us a line. We'd love to touch base with you!
I would like to sell my products on your site, how do I go about it?
Please drop an email to helpdesk.kanjivarams@gmail.com. Please include brand/company profile, an image gallery and a brief write up on your craft/specialty.
How do I know your products are perfect, are Do I have to worry about anything?
All our products are authenticated by 3 Step authentication factor. So that, you don’t have to worry about it and it is our constant and prime endeavor to encourage, promote and nurture the handloom sector and talented weavers therein. Most have worked in their metier for generations.
SHIPPING, TRACKING, EXCHANGE & REFUNDS
What are your shipping charges for domestic and international shipping?
Please find below our charges towards domestic and international Shipping
Domestic: Absolutely free!
International:
· If the order is above INR 70,000.00, we offer free shipping!
· If below INR 70,000.00, Charges will be applicable and you will able to view the charges on checkout page.
Where do you ship?
We offer worldwide shipping.
Who are your courier partners? How do I track my shipment?
We are tied up with reputed couriers such as FedEx , DHL , Bluedart etc . You will receive a mail with a link to track your orders upon dispatch of the same from our end .
What are Kanjivarams Dot Com’s returns, refunds and exchange policies?
We request you to refer Return Policy page.
When can I expect my order?
We ship out the products within 2 working days from the date of placing the order. This timeline does not apply to pre-orders.
How can I check the status of my order?
We will keep you posted to your registered email with us. We are here to help!
BROWSING & SHOPPING
How do I find for the products I want?
You may search for any product using the magnifying glass icon above the menu list on the left . You may also search by Keywords such as a color, motif etc... And you will get a list of matching results.
What is the process once I have selected the products that I wish to buy?
Please follow the instructions as they appear on your screen. However, should you need assistance during this process, call us on +91 98423 22992. We will be happy to walk you through!
What are the modes of payment available to me?
You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account. If you are facing any difficulty in completing your transaction, do reach out to us!
Do the prices on the website include taxes?
Yes , all prices shown in site are including taxes . What is not included is the customs duty or a tax/charges that may be levied as per the local laws based on the country / city that you live in
A product I like is not available to cart it. What are my options?
In the event of a product you liked being sold out , please get in touch with our Shopping assistants ,who can check for a second unit of the same (if available) or assist you with similar options as per your preference, and in some cases, re-order the product if that is an option
I would like some assistance in choosing my products. What are my options?
You are very welcome to get in touch with our customer assistance team via mobile, whatsapp or throughout our site. They’d be more than happy to help you find your perfect buy!
Enjoy your Kanjivarams dot com online experience!
Warm regards,
Team, Thirukumaran Silks.
